1. Introduction

Academic Aura (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website and use our services.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This may include:

  • Name, email address, and phone number.
  • Billing address and payment information.
  • Project details and communication with our experts.

3. How We Use Your Information

We use your information to provide, maintain, and improve our services, including:

  • Processing your orders and payments.
  • Communicating with you about your projects and account.
  • Providing customer support and resolving disputes.

4. Sharing with Third Parties

We do not sell your personal information. We share your information only as necessary to provide our services, including with:

  • Third-Party Payment Processor: We use secure third-party billing services to process payments. When you make a purchase, your personal information necessary to complete the transaction (such as your name, billing address, and contact details) is shared with our payment partner to facilitate payment processing and for fraud prevention purposes.
  • Service Providers: This includes our experts, support staff, and third-party tools such as AI models (e.g., OpenAI, Anthropic) and plagiarism detection software, which help us deliver and improve our Services.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Information Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use encryption (SSL) and secure protocols for data transmission. We do not store your full credit card or sensitive financial information on our own servers; all payment transactions are processed through our partner's secure interface.

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

If your account remains inactive for more than 180 days, it may be considered expired and subject to deletion in accordance with our Refund Policy.

7. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your user experience. For more details, please see our Cookies Policy.

9. Your Rights

You have the right to access, correct, or delete your personal information. You can manage your account settings or contact us directly to exercise these rights. We will respond to your request within a reasonable timeframe.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Updated" date at the bottom of this Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: support@academicaura.com
  • Phone: +923044850737
  • Address: Lahore, Punjab, Pakistan

Updated: April 1, 2026

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